Be very careful about changing your Adobe account!

garryknight

garryknight

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Adobe have promised everyone who is currently on the pay-monthly 20GB Photography plan that if they switch to paying annually then the price won't go up. But they don't tell you the whole story.

I saw a YouTube video last night that explained how you change from a 20GB Photographic plan to an annual one and thought I'd look into it, as I'd also read that the price would stay the same if I did. On my Adobe account page, I saw something about how I can get a refund provided I did so before the 31st of December. I thought I might as well switch now, so I did.

I realised that it meant that my old plan would be terminated. What I didn't realise, and what Adobe didn't even bother to mention, was that the three years prepayment I'd stacked up, until May 2027, would just up and vanish. No refund of any kind, but then I did buy those years from Amazon. What I'd assumed - as I think any reasonable person might - is that the three years would be carried over to my new annual account and that I'd start paying again in 2027. If I'd waited until 2027 to change to annual then I'd be paying the new amount, not keeping the current price. Without giving full information about what happens if you change plan early, the whole thing feels a bit like a bait and switch scam.

Of course, I'll get onto Adobe about it, but I'm not hopeful.
 
Seen someone else point this out on Facebook and someone explained that this is actually explained in their terms and conditions, I guess most people don't read them.
 
f/2.8 said:
Seen someone else point this out on Facebook and someone explained that this is actually explained in their terms and conditions, I guess most people don't read them.
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But is it clear & obvious or in section 58, sub section 6a and one line in a very long paragraph:(
 
garryknight said:
Adobe have promised everyone who is currently on the pay-monthly 20GB Photography plan that if they switch to paying annually then the price won't go up. But they don't tell you the whole story.

I saw a YouTube video last night that explained how you change from a 20GB Photographic plan to an annual one and thought I'd look into it, as I'd also read that the price would stay the same if I did. On my Adobe account page, I saw something about how I can get a refund provided I did so before the 31st of December. I thought I might as well switch now, so I did.

I realised that it meant that my old plan would be terminated. What I didn't realise, and what Adobe didn't even bother to mention, was that the three years prepayment I'd stacked up, until May 2027, would just up and vanish. No refund of any kind, but then I did buy those years from Amazon. What I'd assumed - as I think any reasonable person might - is that the three years would be carried over to my new annual account and that I'd start paying again in 2027. If I'd waited until 2027 to change to annual then I'd be paying the new amount, not keeping the current price. Without giving full information about what happens if you change plan early, the whole thing feels a bit like a bait and switch scam.

Of course, I'll get onto Adobe about it, but I'm not hopeful.
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Im on the 20gb classic plan, “annual plan, paid monthly”
Used the Amazon offer so currently paid up until April 2026, does this change mean I can’t stack anymore Amazon offers- was 1/2 expecting another offer Xmas day
 
nog said:
Im on the 20gb classic plan, “annual plan, paid monthly”
Used the Amazon offer so currently paid up until April 2026, does this change mean I can’t stack anymore Amazon offers- was 1/2 expecting another offer Xmas day
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Don’t think they have ever offered it at a reduced price on Christmas Day.

You can still stack them.
 
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There is still an offer for around £80 on Amazon. Includes mcafee which you can throw in the bin.

I’m leaving mine just as it is. I’m sure there will be deals to be had and £5 a month increase is neither here nor there. It’s been £10 a months for years. Eventually it gets to a point where a business just can’t absorb inflation any more.

It really does make me laugh when I see people on here who clearly make a living from their photography get in such a tizz over a £5 increase. I do wonder if they are still selling their services for the same money they did 10 years ago.
 
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I got caught out by them on my Acrobat Pro monthly subscription; I wanted to end it, but if I do they charge a termination fee that is not just the remaining amount for the year. I ended up downgrading the subs to a lower monthly charge, which means eventually I can terminate at a lower cost. However I need the software for a job I do, so I'm stuck with it for now.
 
Box Brownie said:
But is it clear & obvious or in section 58, sub section 6a and one line in a very long paragraph:(
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Shades of Hitchhiker's guide

It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying Beware of the Leopard.’
 
lindsay said:
I got caught out by them on my Acrobat Pro monthly subscription; I wanted to end it, but if I do they charge a termination fee that is not just the remaining amount for the year. I ended up downgrading the subs to a lower monthly charge, which means eventually I can terminate at a lower cost. However I need the software for a job I do, so I'm stuck with it for now.
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I believe that the early termination fee is 50% of your remaining annual contract
 
Brentor said:
Do you have a link?
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Not me :LOL: ..........I was being ironic.......because Adobe have form! First was my experience of them when I bought, yonks ago, Premier Pro for my first venture into video editing Digital 8 tapes. Then their reneging on their 'commitment' to support LR6 Perpetual license
 
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garryknight said:
Yes, and Adobe know they don't.
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I saw a little experiment once. Those running it stopped people in the street and offered them something tempting and free (to do with phones I think) and of course lots of people said yes and happily signed the terms and conditions... which were full of ridiculous and Satanic stuff including handing over their first born.

Of course people don't read this and of course companies know.
 
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