Ebayer- Classic_photography_uk

Jakemico AE-1P

Jakemico AE-1P

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Name
Jake
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Hi all!

Has anyone had experience with this ebayer?

I sold my M3 to them in perfect working order but they claim it’s now overlapping and won’t provide any evidence. Apparently the photos are personal.

Any thoughts or advice welcome.

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Have you received payment? If so, his problem isn't it, especially with an unsubstantiated claim that the camera's faulty.

Alternatively, you could simply say, send it back and I'll refund provided it's in the same condition as when I sold it to you.
 
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What do you mean the photos are personal ?
 
I'm not sure what overlapping is? Is it not advancing the frame far enough?

Either way, all the buyer has to do is open a return request with eBay and send it back and the funds will be removed from your account once the tracking number shows it as delivered. Whether it's faulty or not is immaterial, it's just what the buyer claims. We get a lot of cameras returned as "not working" when there's nothing wrong with them and we go on to resell them without issue. We get many folks claiming there is an issue and wanting a discount. Depending on what the item is, we either get them to return, or we refund.

What do they want? To return it, or a partial refund? If the latter - then I'd be suspicious - especially if you know it was fine when you sent it. Just get them to return it and hope it's not damaged, because proving that it was them that damaged it could be almost impossible. eBay always side with buyers I'm afraid.

I would never advise anyone to sell high value items privately - especially cameras. Using reputable PX companies like Ffordes or WYC (for film) or Wex (for digi) will lose you a few quid for sure, but it's hassle free. A large amount of my time is spent dealing with dodgy buyer "issues".

Hope it goes well for you Jake.
 
For me the first red light is the payment being made after 3 days.
Most people pay within an hour.
I think the latest I've had is next day.

All people who have found a genuine fault will almost always provide a picture where possible. One guy even made a video for me!
I too always provide pictures.
So this is the second red light for me.

I don't know what overlapping is but saying all pictures are private isn't good enough. I'm sure they can take non-private pictures to show proof.
Hold your ground on the proof and sometimes people trying get a quick one over you will disappear.

Unfortunately, eBay is more friendly towards buyers. I'm just surprised someone with a lot of feedback is acting like this. EBay do ban people who abuse their buyer-friendly policies but I don't know how far one needs to go to get banned. So it's worth having a chat with eBay and explaining why you think they are trying to scam you. May be if they have a history of doing this eBay may side with you.
 
Harlequin565 said:
all the buyer has to do is open a return request with eBay and send it back and the funds will be removed from your account
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Well that may be ok for a business that can swallow it, but not an individual seller ! What happens when the camera is returned and its not in its original condition. I agree PayPal always agrees with the buyer, for reasons only known to them, but that doesn't do the seller any good, I would say if the buyer isn't providing any evidence they are clearly a scammer, and it's not great when your on the receiving end, I've experienced that myself, not from ebay but unfortunately on here a fee years ago, someone trying it on lying about a lens I sold, only because he found another one cheaper elsewhere, fortunately for me with my feedback, and backed up from another member, who had experienced similar from said scammer, it worked in my favor, its just not fair when your an honest seller having to put up with this crap !
 
TG. said:
What happens when the camera is returned and its not in its original condition
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What should happen or what does happen? The only thing I've found that gives sway with eBay's policies and AI written responses to emails is to report it as fraud to the police (if that's what you believe it is) and attach the crime number. Even then it's very difficult to get a human response - and extremely time consuming.

I had a buyer buy a camera that got knocked off the shelf whilst picking. We wrote to them, apologised, gave a full refund, and cancelled the auction before sending the thing out. Even though no sale took place, we still got negative feedback (that no item had been sent). The appeals process was a joke.

Hopefully the OP has pictures of the serial number and the camera to make sure that the original item is returned. We mark our vinyl records with a security pen to avoid people buying a nice one, and returning their scratched version. This is a hospice charity mind you.

All that said, the vast majority of buyers are genuine. High value stuff though attracts the more nefarious ones.
 
TG. said:
Well that may be ok for a business that can swallow it, but not an individual seller ! What happens when the camera is returned and its not in its original condition. I agree PayPal always agrees with the buyer, for reasons only known to them, but that doesn't do the seller any good, I would say if the buyer isn't providing any evidence they are clearly a scammer, and it's not great when your on the receiving end, I've experienced that myself, not from ebay but unfortunately on here a fee years ago, someone trying it on lying about a lens I sold, only because he found another one cheaper elsewhere, fortunately for me with my feedback, and backed up from another member, who had experienced similar from said scammer, it worked in my favor, its just not fair when your an honest seller having to put up with this crap !
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eBay is not the law but it is their platform and they don't give a toss about the seller. Hence why I've not sold anything on eBay for 10 odd years.
Nothing to stop you taking the buyer to court.

We had a customer try it on with a new laptop battery they had bought from us. Brand new, orignal HP batteryworth nearly £100.

Never contacted us but contacted his card issuer claiming the battery was a fake. He got a full refund. Despite us disputing the claim, the card issuer ruled in the buyers favour because just like Paypal and eBay they always side with the buyers.

Unfortunately, I'm like a dog with a bone when it comes to stuff like this and we took the so called customer to court and won including all costs. He ended up paying twice as much for his battery. It probably cost us more in terms of time wasted on it but it was oh so satisfying.
 
Harlequin565 said:
I'm not sure what overlapping is? Is it not advancing the frame far enough?

Either way, all the buyer has to do is open a return request with eBay and send it back and the funds will be removed from your account once the tracking number shows it as delivered. Whether it's faulty or not is immaterial, it's just what the buyer claims. We get a lot of cameras returned as "not working" when there's nothing wrong with them and we go on to resell them without issue. We get many folks claiming there is an issue and wanting a discount. Depending on what the item is, we either get them to return, or we refund.

What do they want? To return it, or a partial refund? If the latter - then I'd be suspicious - especially if you know it was fine when you sent it. Just get them to return it and hope it's not damaged, because proving that it was them that damaged it could be almost impossible. eBay always side with buyers I'm afraid.

I would never advise anyone to sell high value items privately - especially cameras. Using reputable PX companies like Ffordes or WYC (for film) or Wex (for digi) will lose you a few quid for sure, but it's hassle free. A large amount of my time is spent dealing with dodgy buyer "issues".

Hope it goes well for you Jake.
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Seems it works two ways :)
I always refuse partial refunds from dodgy sellers, makes me think they knew about the fault and just take a chance.

I no longer message sellers if something needs to be returned, they always drag thing out and play for time. I immediately open a return request, which does not affect their account unless it is elevated to a case.

When selling, if there is the odd problem, I will tell the buyer to open a return request, then either just refund, or wait for the return and refund.

Percentage wise, I have a much greater percentage of dodgy sellers than dodgy buyers. especially with flowery and over optimistic descriptions

I do agree with high value items though, and after fees, the difference probably won't be that great,
 
Sangoma said:
Seems it works two ways :)
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Absolutely. And considering the vast amount of dodgy sellers on eBay, that's probably a good thing. It's just unfortunate for the OP in this case.
 
Thanks for the responses everyone. Had a think last night and I’ll ask the buyer to do the following:-

Video of the camera showing SN. Then load film, mark the film in line with the shutter with a sharpie. Advance the film. Repeat a few times.

This should show the film is advancing properly and spacing correctly.

If they’re hesitant to do this - I’ll demand they return it and take the financial hit.
 
Jakemico AE-1P said:
Thanks for the responses everyone. Had a think last night and I’ll ask the buyer to do the following:-

Video of the camera showing SN. Then load film, mark the film in line with the shutter with a sharpie. Advance the film. Repeat a few times.

This should show the film is advancing properly and spacing correctly.

If they’re hesitant to do this - I’ll demand they return it and take the financial hit.
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That seems fair, it might be an idea to give then the option of doing that, or just submitting a return request.
Reason being is that when the leave negative feedback (if they do) you can respond that you gave them the option and they declined to supply the evidence, and you have now tested it and it is fine (if it indeed is fine).
Any body spending that amount of money is probably intelligent enough to see spiteful feedback as just that, as long as your response is factual and not vengeful :)
 
if he/she are/is classic_photography_england they look like an eBay reseller as they have 733 items for sale currently

when you click on classic_photography_uk you get classic_photography_england

so he would be buying to sell on - he usually has a lot of Leica film stuff for sale
 
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BillN_33 said:
if he/she are/is classic_photography_england they look like an eBay reseller as they have 733 items for sale currently

when you click on classic_photography_uk you get classic_photography_england

so he would be buying to sell on - he usually has a lot of Leica film stuff for sale
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That is correct but I don’t see the relevance here. Resellers can try and con you out of hard earned money just the same as any other person.


I would suggest meeting up but I’ve already had the excuse that they were in hospital and unable to pay - despite actively bidding in the last moments. And I’m away for business this coming week which might take too much time for them if the problem is genuine so just want it resolved to everyone’s satisfaction.
 
Jakemico AE-1P said:
That is correct but I don’t see the relevance here. Resellers can try and con you out of hard earned money just the same as any other person.


I would suggest meeting up but I’ve already had the excuse that they were in hospital and unable to pay - despite actively bidding in the last moments. And I’m away for business this coming week which might take too much time for them if the problem is genuine so just want it resolved to everyone’s satisfaction.
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relevant?? - I was just adding a little more information as I thought that it might be useful - I won't bother next time Jake - ignore list!!

773 items for sale - mostly Leica film stuff - the buyer obviously has a knowledge of Leica film camera equipment
 
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BillN_33 said:
relevant?? - I was just adding a little more information as I thought that it might be useful - I won't bother next time Jake - ignore list!!

773 items for sale - mostly Leica film stuff - the buyer obviously has a knowledge of Leica film camera equipment
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No offence meant.

If I had my sceptical head on… as a Leica ‘specialist’ he might be robbing mine for spares and returning me a defunct camera.
 
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Jakemico AE-1P said:
If I had my sceptical head on… as a Leica ‘specialist’ he might be robbing mine for spares and returning me a defunct camera.
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With my sceptic head on, I suspect the profit he can make from your camera isn't what he thought. Either that, or it really did take a knock in the post and something is wrong with it.
I very much doubt it will be a case of stripping yours for parts. It only takes one person to be able to prove it, and his business is down the pan. If it were a 0 feedback buyer, I'd be worried, but this isn't, and you both have a reputation to protect. If there is any sign of dodgy stuff going on, report it to the cops. They may not be able to do much depending on any evidence you have, but it will at least be a flag against his business and you'll have a crime number to paste onto the feedback (which sadly will have to be positive).
 
Harlequin565 said:
With my sceptic head on, I suspect the profit he can make from your camera isn't what he thought. Either that, or it really did take a knock in the post and something is wrong with it.
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That’s a good point. In the messages he did comment that my packaging was top notch. I made use of the warehouse at work and went overkill but it was worth it.

I just find it strange to expect a sizeable chunk of money back, with zero evidence. As a ‘specialist’ you’d surely have a tried and tested route for providing evidence of the damage as no doubt he’s come across this situation in the past. Surely others didn’t bend over at the first request.
 
THIRTYFIVEMILL said:
In fairness, that seller has very decent feedback. +734 with 3 negs doesn't sound like a rip-off merchant.
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Unsure if you can change feedback. I always hold off until something is delivered whereas others usually comment “Great Buyer” right away.

So far.. my feedback is “Rude buyer, arrogant and slow payer”
 
Jakemico AE-1P said:
That’s a good point. In the messages he did comment that my packaging was top notch. I made use of the warehouse at work and went overkill but it was worth it.

I just find it strange to expect a sizeable chunk of money back, with zero evidence. As a ‘specialist’ you’d surely have a tried and tested route for providing evidence of the damage as no doubt he’s come across this situation in the past. Surely others didn’t bend over at the first request.
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Do not give a part refund. Especially without evidence.

Item return & full refund only - obviously once you've checked condition, actual item & serial numbers.
 
Jakemico AE-1P said:
just find it strange to expect a sizeable chunk of money back, with zero evidence.
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If he uses eBay regularly he'll know that there's no need to supply images, evidence or anything else. He can just return it if he's not happy. All that stuff about not accepting returns is rubbish as the caveat is that if it's not as described, or not working, anyone can refund anything. We get returns started and stuff sent back as "not as described" with no comms, no evidence, and no explanation. Obviously if he wants a partial refund, that's up to you to accept - and without any evidence, I'd be telling him to do one.
 
An update for you all…

He has now requested a return as I’m ludicrous in asking for evidence.

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IMG_6337.png
 
LeeRatters said:
It may well be a genuine issue, but reading between the lines imo it just sounds like he wants a few hundred quid knocked off the price.
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100% agree there is every possibility it could be a genuine issue but the reluctance to work with me just leaves me uneasy.
 
Agreed, sounds like he just wants a few hundred knocking off the price. Offer he return it in same condition as he received it and offer full refund. I'm guessing he'll resist as he wants the camera just at a lower price.
 
I used to have a GF who sold on line for a living and she faced issues like this every day. This is the reason I have never and will never sell on ebay. For me it's sell on this forum, to someone I know or to a dealer.

Get your camera back Jake, give him a refund and if he has been less than honest find a way to make that clear in his feedback.

Good luck.
 
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billgatese30 said:
Agreed, sounds like he just wants a few hundred knocking off the price. Offer he return it in same condition as he received it and offer full refund. I'm guessing he'll resist as he wants the camera just at a lower price.
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It sounds that way.

When eBay started, it was a good idea. Then it got too big, so the original intention of it being an online "swop meeting" was lost. I very rarely use it now because there seem to be too many untrustworthy people, :(
 
Just tell him as far as you are aware there is no fault with the camera. If you have proof of it working i.e. pictures taken with it just before selling provide the proof.

Kindly ask him to provide the proof of it not working, and why he is so adamant not to provide any proof of the fault.

Did you talk with eBay customers service to figure out where you stand and if you can refuse to take returns with no proof?
If ebay tells you that you have to take it back ask them what happens if you get the return and there is no fault or alternatively it's in worst condition than you sent it in. You of course don't need to accept the full refund till you receive it and test it.
 
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Jakemico AE-1P said:
View attachment 421451
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The buyers seems like a right t***.

At this point I'd be very blunt with him. You've offered to collect the camera for a refund. You will NOT be contributing to any repairs for a fault that may or may not exist. The ball is in his court.

He told you earlier that it was in eBays hands so why is he still pushing for a partial refund? Probably because he knows he doesn't have a leg to stand on.
 
THIRTYFIVEMILL said:
Can't personally see why he'd have a problem with you collecting it in person although he may just want to do everything by the eBay book, of course.
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If he raised a case with eBay he may need to provide proof of the item being returned but his last message says to me he is just a chancer trying to bully the OP for a partial refund.
 
sounds like an idiot who's just tyre kicking to make some more money.

Dont collect it in person. Just tell them to open a dispute with ebay and do the return through that.
 
If returning an eBay purchase you have to use tracked service, eBay will not refund until tracking shows item has been returned. If you collected they would have no proof item had been returned,

(I know eBay have a code system which allows a buyer to collect purchased items but don’t have a collect system for faulty items?)
 
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