MPB

Well, yesterday evening I placed an order after I had notificationr that something had come into stock.... ordered it with "No rush" delivery and 10 o'clock today got an email saying delivery will be next day..... I'd guess it depends how busy they are for dealing with orders...

Also decided to sell something to them on a separate transaction..... wonder if the DPD pick-up will be the same driver delivering my order???
 
I ordered something a week or so ago and it arrived within 2 days, 1 day of that was cos my wife went out just before the DPD man showed up.

I decided it wasnt for me and used their online chat to request and RMA.
The person was polite and helpful, no hard sell or questioning.
I sent the item back RMSD on Wednesday and I have the refund in my bank already.

I know MPB sometimes get a bad rep, but I've used them a lot and only ever had one issue where they had an item I wanted to sell to them for over a month before they sent it back after saying they didn't want it.
 
When i ordered from them the items came promptly. Used then a few times over the years.
 
I would just like to add my own recent experience selling (again) expensive gear to MPB.

There communication was excellent. I sent my gear off and was contacted saying they thought it was in better condition than I described and increased their offer. From sending it off via the courier to the money going in my bank was within three working days.
Very happy and not had a poor experience with them yet.
 
Ordered a camera on Monday evening, late-ish, but no alcohol involved ;) and chose 'no rush' delivery. Arrived earlier today, so pleased with that.
All was as described, too.
They even rang me before dispatching my order to check as the delivery address was not the same as my normal one ( a one-off for just this order) and different from the billing one. Good customer service.
 
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saltireblue said:
Ordered a camera on Monday evening, latish, but no alcohol involved ;) and chose 'no rush' delivery. Arrived earlier today, so pleased with that.
All was as described, too.
They even rang me before dispatching my order to check as the delivery address was not the same as my normal one ( a one-off for just this order) and different from the billing one. Good customer service.
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:ROFLMAO:
 
welshwizard645 said:
traded in an RF 100-500 for an EF300/2.8, very positive experience. They actually upped their quote.
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Me too, I listed 2 camera bodies and a few lenses on here last week, no interest on here so shipped off to MPB and they upped there price on every item and even paid me out on the same day! Excellent service around
 
It was a very good buy-and-sell experience with MPB, including sending back stuff they felt was needing to be priced lower than the quote I received, so I asked for return. Sold it all easily and for more on eBay.

Also, a great buy and refund on new/not suitable experience via Wex in Birmingham. Asked for a discount and offered 10% of the used price, which was a nice chunk TBH.

Would recommend both.
 
MPB were great recently for me too
Camera picked up on Wednesday, arrived with them on Thursday, on Friday got paid £25 more than the quoted price.
So I only lost out £35 in comparison to the price I listed on here. Would have still preferred to have sold it to a forum member....
 
MPB have been very good service wise - Recently used them to buy a 5D Mk1 and they had loads at good prices - Thought I would order a cheap Canon lens to go with it then realised I had a perfectly good Nikon lens and just needed an adapter so asked them to cancel the lens - they had already dispatched it but managed to recall it from my local DPD depot to save me having to return it myself - I dealt with someone called Jake
 
Do mpb have a shop you can walk into and buy and sell or is it strictly mail order ?
 
Sharps said:
Do mpb have a shop you can walk into and buy and sell or is it strictly mail order ?
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As an online platform, we are unable to allow entry to our warehouses. All orders must be placed online via the MPB platform.

Every single item of used photo and video kit from MPB is carefully checked and individually photographed by our expert team of product specialists. So, every item you see on the MPB platform is exactly what you’ll receive.
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They are based in Brighton and I believe they used to entertain in person tradein by which I mean you could drop off your gear in person (they still checked it over in their own time)

I think since the pandemic they have gone online only.
 
I would imagine for a business that is 99.9% mail order it would be a big cost to have a customer facing reception area and staff to keep it permanently manned - similar to many restaurants that are going 100% online only known as 'dark kitchens'
 
I haven't bought anything from them for a while, been a bit nervous.

Accepted a quote from them last Thursday, my camera collected on Friday, arrived with them 11:26 on Monday, got a slightly improved offer at 15:25, payment acknowledgment at 15:31, yesterday got a dispatch notice at 15:18, arrived today at 13:04.

Can't ask for better than that, less than 6 days with a weekend in the middle!
 
Sangoma said:
I haven't bought anything from them for a while, been a bit nervous.

Accepted a quote from them last Thursday, my camera collected on Friday, arrived with them 11:26 on Monday, got a slightly improved offer at 15:25, payment acknowledgment at 15:31, yesterday got a dispatch notice at 15:18, arrived today at 13:04.

Can't ask for better than that, less than 6 days with a weekend in the middle!
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Likewise. Sent 4 lenses and one body and they uped the value of 3 lenses and the body. :giggle:
 
Bad timing on my part, as I ended up with no camera over the bank holiday weekend (resorted to trying to take stills with my GoPro in the back garden :)), but I was looking to upgrade my A7Riii and totally forgot about the long weekend. DOH!

Anyway, I sent the camera and a few other bits in trade for a minty A7Riv, which was picked up last Thursday. I got the email yesterday advising they had the equipment and were checking it. This morning I received an email telling me that they were increasing the value of my quote (by nearly £80). Happy days.

Paid up what I owed, and ive received an email from DPD this afternoon advising that it will be delivered tomorrow.

So far so good on this transaction with MPB. Lets just hope there are no surprises tomorrow.
 
Nikon_Nick said:
Bad timing on my part, as I ended up with no camera over the bank holiday weekend (resorted to trying to take stills with my GoPro in the back garden :)), but I was looking to upgrade my A7Riii and totally forgot about the long weekend. DOH!

Anyway, I sent the camera and a few other bits in trade for a minty A7Riv, which was picked up last Thursday. I got the email yesterday advising they had the equipment and were checking it. This morning I received an email telling me that they were increasing the value of my quote (by nearly £80). Happy days.

Paid up what I owed, and ive received an email from DPD this afternoon advising that it will be delivered tomorrow.

So far so good on this transaction with MPB. Lets just hope there are no surprises tomorrow.
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Quick update. The camera arrived in absolutely pristine, like new condition. I also ordered a ‘like new’ Lowepro ProTactic 450 AWii which didn’t even look like it had ever been used. Another great experience with MPB; very happy!
 
Just come home from a weekend in Worcester to find that the package MPB's courier left outside my front door a day earlier is not there. Not surprising considering that it was 7m from a road with a heavy pedestrian footfall.

Going to call them on Monday and chase a refund.
 
Erty said:
Just come home from a weekend in Worcester to find that the package MPB's courier left outside my front door a day earlier is not there. Not surprising considering that it was 7m from a road with a heavy pedestrian footfall.

Going to call them on Monday and chase a refund.
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Oh dear, that is not good ! !
 
Got two lenses being picked up by DPD tomorrow, fingers crossed for a smooth experience.
 
Erty said:
Just come home from a weekend in Worcester to find that the package MPB's courier left outside my front door a day earlier is not there. Not surprising considering that it was 7m from a road with a heavy pedestrian footfall.

Going to call them on Monday and chase a refund.
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Any joy?
 
Erty said:
Just come home from a weekend in Worcester to find that the package MPB's courier left outside my front door a day earlier is not there. Not surprising considering that it was 7m from a road with a heavy pedestrian footfall.

Going to call them on Monday and chase a refund.
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Ooh that’s not good.

Were you not given a time slot they were planning to deliver? I’ve used MPB a fair bit over the last few years and I’ve always been emailed with details of when delivery will be attempted. On one occasion I wasn’t going to be in, and just arranged for a different day.
 
They are investigating.

They provided a time slot but I didn't see the email and I was away for the weekend. DPD claimed someone with my name signed for it. There was no one in the house.
 
I sent them a tripod head recently. Ended up not selling it to them (that part was a bit of a shambles tbh); but the communication I had from the customer service department was excellent, and they returned the head to me with all the other bits I'd included, which I'd fully expected to have gone missing. Overall the experience was mildly annoying, but it hasn't put me off using them.
 
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Erty said:
They are investigating.

They provided a time slot but I didn't see the email and I was away for the weekend. DPD claimed someone with my name signed for it. There was no one in the house.
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It's for this reason it's my goal this year to get a couple of cameras up. Few of the companies are more than happy to just leave parcels at the front door.
 
robj20 said:
It's for this reason it's my goal this year to get a couple of cameras up. Few of the companies are more than happy to just leave parcels at the front door.
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Most are, very few who even wait for you to get to the door, had one before with DPD where they claimed they had delivered, and the GPS showed they hade been there, sent them a clip from one of the cameras that showed their van driving straight past at the time stated :)

They know it happens, but they all make it so hard to contact them that many people just give up.
 
Sangoma said:
Most are, very few who even wait for you to get to the door, had one before with DPD where they claimed they had delivered, and the GPS showed they hade been there, sent them a clip from one of the cameras that showed their van driving straight past at the time stated :)

They know it happens, but they all make it so hard to contact them that many people just give up.
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I also have cctv cameras and they have proved to be so useful and stress relieving . . . from delivery disputes (instant win) to chasing cats off my lawn when I see they are about to take a poo (almost instant win !!) to watching my barbecue cover lift off the barbecue, glide through the air and land neatly on my washing line in high winds. Oh, and I caught my neighbour in full glorious colour HDTV on my lawn cutting what he thought was my Ham Radio ariel lightning conductor cable with a pair of wire cutters !!! Happy days !
 
MPB finally got back to me. They wanted me to provide ID for the insurance claim (which didn't make any sense as I am not claiming, they are). I guess they may really want it to confirm my ID as they are fraud investigators, but that can't be so as getting personal information for one purpose and then using it for another is a GPDR violation. I wasn't keen on sending them ID and a bank statement like they wanted. I sent them a redacted picture of the front of my shotgun certificate so they can confirm my name and address off that.

I also sent them screenshots from DPD's website with the box outside my house, a picture of my front door from the road, details of the event I was on and a picture I took at the event about the time the package was delivered.

I think using a credit card in future might be a good idea.
 
Erty said:
I think using a credit card in future might be a good idea.
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If you used a debit card you can claim back from the issuing bank - if you have to?
 
Erty said:
MPB finally got back to me. They wanted me to provide ID for the insurance claim (which didn't make any sense as I am not claiming, they are). I guess they may really want it to confirm my ID as they are fraud investigators, but that can't be so as getting personal information for one purpose and then using it for another is a GPDR violation. I wasn't keen on sending them ID and a bank statement like they wanted. I sent them a redacted picture of the front of my shotgun certificate so they can confirm my name and address off that.

I also sent them screenshots from DPD's website with the box outside my house, a picture of my front door from the road, details of the event I was on and a picture I took at the event about the time the package was delivered.

I think using a credit card in future might be a good idea.
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I was reading all the good feedback and wondering if it, might be safe to try them again after a really bad experience I had where they reneged on an agreement they made with me ( nothing to do with pricing or condition by the way ) and refused to honour it and then this. They always seemed to me to be slipshod with their legal responsibilities and it seems this hasn't changed.

Oh sure, it's fine that they get it right a lot of the time, but I don't trust them to put it right when it goes wrong. WEX for me again then.
 
robj20 said:
Got two lenses being picked up by DPD tomorrow, fingers crossed for a smooth experience.
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They offered me a bit more for my Sony 20 f1.8, and uprated my Tamron 28-200 from good to excellent.
So happy with that.
 
Fixer said:
Oh, and I caught my neighbour in full glorious colour HDTV on my lawn cutting what he thought was my Ham Radio ariel lightning conductor cable with a pair of wire cutters !!! Happy days !
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Oh so what did he actually cut & why would he?
 
nbaker said:
Oh so what did he actually cut & why would he?
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He actually cut the cable to a cctv camera . . . that was being watched by another cctv camera (thus I caught him in the act purely by happenstance). Why would he? . . . No reason, I have encountered a group of people who's sole purpose in life is to make others feel inadequate and confused by misinformation, lies, bullying and damage to property that in the first instance looks like an accident done by the property owner or it looks like 'one of those things' - but in actual fact the thing done though subtle would be malicious and somewhat costly to remedy. What joins these people together is illegal drug use. Their brains are re-wired it seems in a like minded way such that they feel invincible and all powerful over meek and weak people like myself. Just a nasty person, but ever so nice face to face, butter wouldn't melt. Anyway this is the only photo I can recover at the moment and it shows his cat watching him cut the cable on my lawn (he cut it in two places then buried it into the grass) and the Police having a look at the hawthorn hedge he clambered through after getting the tool to cut the cable. I don't know why he was in my garden but the day before he was screaming at me to stop cutting a large hawthorn boundary hedge (it has always been about head high) and was accusing me of stalking his girlfriend. He had even created a path of bare earth in the lawn along the hedge on my side to make look like I had been continuously pacing up and down it ! Funny thing is at the time I was recovering from a snapped knee joint and was house bound !!! Okay, so the joined together photos are each off a 27inch-on-the-diagonal 4k monitor.

Sergio and then the Plod _ I by happenstance caught someone doing a crime - to me !!!.jpg
 
So placed an order early Friday morning for a lens with a lowish value of £99. Opted to pay the £3 extra for the chosen day Monday-Friday service and chose Monday specifically as I would be at home all day to receive it.

Came home today Saturday after being out all day to find it left on the front doorstep. Luckily we are almost at the end of a cul-de-sac so generally no passers by, but it is spitting and looking like heavier rain any time now.

On the one hand having a Sunday to test it is handy and it looks as described and initial test shots look as expected, but on the other having paid slightly extra for a specific date, for specific reasons, am frustrated the label states they have just thrown it out on the standard next day service.
 
I have always opted for free, no rush delivery, usually arrives next working day
 
Erty said:
They are investigating.

They provided a time slot but I didn't see the email and I was away for the weekend. DPD claimed someone with my name signed for it. There was no one in the house.
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We had a similar issue with DPD when my son ordered a new iPhone. Despite 3 people being at home and our CCTV confirming nobody even stopped outside our house, DPD marked the item as delivered and signed for by Coleman.

The only hint was a photograph which my son saw on the tracking page which looked like the parcel on a shop counter, but that photo disappeared shortly after.

My son spend a couple of days calling and visiting all the local shops but they denied having it.

After getting Apple and DPD involved it was eventually discovered at a local shop a mile away from us. The shop is not even an official DPD drop off point and they had previously denied having it. Very suspect if you ask me.

You really do have to wonder how some of these people have jobs.

We also have the like of Amazon and Evri who will just dump a box by the door and do a runner, or despite having a door bell, will knock softly on the door. Luckily we live on a road with very little footfall and the parcels aren’t visible from the road,
 
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