Tacx Neo for Zwift and others - yes or no?
Titanium Geek review hints at caution, but right now have nothing and I wanted to get in the game with a quiet smart trainer before winter is over. With British Cycling discount I can buy for under £1,000 including cassette.
Where ever you get it from, get it from somewhere that will do a no-quibble replacement if theres ANY problems whatsoever... there's quite a lot of people complaining about problems at the moment - even in the DC Rainmaker thread I noticed 2-3 different problems that are being encountered. I also read somewhere (sorry the source of it escaped me...) that pretty much the entire batch of Neo's that were shipped to the UK market were assembled with a preload washer missing, and that Tacx are busy playing catch-up on the returns/fixes. Also, be warned by a long-term Tacx User (over 3 years of using a old school Bushido) that a) their support "hotline" is lukewarm at best - 48 hour response time, at which point you'll get a machine translated standard email saying that they're looking into your problem, and will be in contact when they can identify the cause - followed by another one 2 days later saying that they can't recreate the problem, and asking for further data. Basically, they're useless. b) their Firmware developers are staffed by the people rejected for the support line for being incompetent. Took 13 versions of the firmware for the Mk1 Bushido before they decided that it wouldn't "pair" satisfactorily with an external powermeter. c) God forbid you use their "own" software - the TTS software that they sell for the PC/Mac interface is horrendous. Bug infested, crash prone (usually because of "memory leaks"), less than robust with the ride data (none of the ride is written (buffered away) to disk until you stop and save - so if the software crashes, you can lose an entire ride - annoying after a 3 hour epic on one of their "alpine challenge DVD's", but bloody mortifying when it crashes in the warmdown after your best ever effort on a FTP test...
Its annoying, but when the Hardware is screwed together properly, its Brilliant... but they are a bit slipshod in the initial stages with their production processes - the Genius (the non-smart version of the current one) was the same on launch - something like a 30% returns rate according to a friend at my nearby Evans store... simply unacceptable on a £1k indoor trainer IMO.
If I had a grand to splash on a indoor trainer, i'm pretty sure it'd be on a Kickr to be honest - maybe by next winter, they'll have got the bugs out of the Neo - it's a lovely bit of kit, and if it works well, it could be stunning - but at the moment, the Kickr is cheaper (marginally), solid as an anvil (i've a friend who's well over 300lb who uses one regularly with no problems) and reliable software and hardware wise... and, as for software support... well - everyone else is playing catch up to Wahoo on this front.
personally, I'm hoping to stick with the Mk1 Bushido for this year, and see if I can pick up a Kickr
second hand over the summer...