Wow, never heard of that before.
Normally the bride and groom will meet with the tog at least once and discuss what they want, what they’re doing during the day etc etc. I certainly wouldn’t have been happy not having a face to face meeting before hand, but I guess times are changing.
However, as I said I’ve not heard of that before and everyone I speak to still meets beforehand
Maybe back when Jesus was a wee lad, that hasn't happened for years, well before covid anyway. Also it actually isn't about what the couple want, it's about if our style suits what they want or not. We don't change what we do to suit the couple, they book us because of the way we do things if they want someone that will do something else they will need to find someone else.
This is how it normally goes.
Couples finds us via google, instagram or a recommendation from someone whose wedding we have shot or a venue or other vendor.
They usually stalk us on social media for a few days.
They get directed from social media to our website and use the contact form to send an email. The contact form is set up to ask them where they are getting married the date and which package they want to book, this is when the CRM takes over.
The CRM emails them confirming availability along with link to frequently asked questions etc, and a quotation for the package they have chosen.
The couple accept the quote and the CRM then generates an invoice for them to pay, a contract for them to sign and a questionnaire for them to complete.
Most wedding bookings we take are on average 12-18 months out although occasionally you do get a short notice one or one that is booked 2/3 years in advance.
Balance with us is due 4 weeks before the wedding. The CRM emails them a week before balance is due with an invoice to pay and a more comprehensive questionnaire, if they don't pay the CRM emails them again the day before, if they don't pay it emails them the day payment is due, you get the idea.
Balance gets paid and we turn up to shoot their wedding. Often head to bed and wake up in the morning to bookings coming in.
Occasionally couples have questions that the F,A,Q on our website doesn't answer and we have to intercede then but not often our website is very good.
Young couples hate talking to suppliers especially on the phone etc. they prefer to do everything by email the only thing they hate more than having to do calls etc. is being forced into having to waste time meeting vendors.
There are still a few old school people around that do in person meetings etc. but they are few and far between. At a rough guess I would say that 70-80% of photographers and videographers use the same CRM we do. From the couples point of view they don't know they are dealing with an automated CRM they believe they are talking direct to us.