A long one becaue I have been forced to get up early because of a phone call.
Feel free to swerve this one.
I think with some people it does not matter how easy or complicated a device is, in this case a camera, they are just technology averse for whatever reason, and see everything as complicated. If they can do what they want at a sometimes minimal level, they will engage to do the bare minimum to get there. You can point out all the benefits, and that going just a little bit deeper could have big benefits, and over time, make things easier, and most times get a better end result, but they just have the attitude of 'no' to even taking in the advice.
We have had it in work with people with ICT, and some people have had to be forced to do more because it was increasingly part of there job, and how the had to engage and educate their 'clients' with ICT.
Some see how easy just a little knowledge and understanding can transform how they work, and engage with colleagues and 'clients', some still don't use the options they have, to the detriment of themselves and their 'clients'. Some are still swerving a lot, and in some cases getting others to do some of their ICT work, rather than learn some basic things. And a lot of these people have degrees, so not unintelligent, but are just technology averse in their heads. Thankfully they are becoming less and less, because the job they do is embracing the technology, even if they are not, and they will be left behind. It is mindset of any technology is complicated, and they just don't want to know.
And bringing it back to photography, for some of these people, they will only engage with the technology if the manufacturers make a fundamental change to some aspect that necessitates they go a bit deeper, but because of their attitude, they do it kicking and screaming, and saying it is the hardest thing, when for most others it is not. And some, because of their attitude, may not go to the next level of the technology. Some stayed with film, some reluctantly moved to DSLR's and stay there.
And I know that there are other reasons for staying with, or using, either of those options, but for some it is because they are willing to live with the level of technology they are at, and don't need anymore, regardless of any benefits they may get, and don't want to go any further.
I myself have always been interested in technology, but a DSLR does everything I need it to do. I know the benefits of mirrorless, and read about every advancement, but they offer not much for me and what I take pictures of.
And because I have gone into all the settings of my cameras, I feel I am getting the most out of them. I also thankfully got the most advanced DSLR at the time because I wanted the cutting edge tech of the time. Same with my compact camera, imho it is the most advanced thing on the market, and in some ways is better than my DSLR. I go into their menus to see what they can do to get the most out them, and set them up to be the most intuitive they can be.